IT Site Support Lead - Part Time

Part Time L2 Service Desk Consultant

One of Insight Global's chemical manufacturing clients is looking for a Part Time L2 Service Desk consultant to join their team in Wyoming, IL! This position is four days on site with the potential for additional hours if needed. This role encompasses tasks such as installing hardware and software, onboarding and offboarding users, ensuring security compliance, integrating and upgrading systems, troubleshooting issues, and providing general IT support for the plant's end users. This individual will also complete quarterly Windows security patch & firmware updates and yearly PCN/LAB cybersecurity training. This individual will be the sole IT support provider for the plant, with collaboration from the Global IT team.

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• Experience in L2 IT support, including hardware/software troubleshooting, imaging and deployment of devices, strong understanding of network infrastructure, user onboarding/offboarding, asset management, etc.
• Experience in industrial cybersecurity including PLC backup and recovery, Windows patching, firmware updates, vulnerability assessments, and secure device management in PCN/LAB environments.
• Proven ability to support onsite infrastructure including device network connections, badge access, camera surveillance systems, time & attendance systems, complex meeting room set ups, etc.
• Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively.