HRIS Specialist

HRIS Specialist

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding. We're here for it. We think you should be too.

We're looking for a driven professional with an inclusive mindset to join our team as an HRIS Specialist. The HRIS Specialist will deliver exceptional customer service while providing support and guidance to associates with HR inquiries while supporting the Company's Purpose and Values, and Core Beliefs. This is a 3 day/week hybrid position based out of our Northbrook, IL Headquarters Office.

A day in the life as an HRIS Specialist...

• Respond to a high volume of inbound calls and emails inquiries in a fast paced environment, while delivering quality service and creating a positive associate experience.
• Provide Tier 1 support including documentation in the HR case management application applying critical thinking and active listening skills to effectively diagnose the associate's needs.
• Escalate Tier 2 cases to appropriate business teams following standard scripts and workflows.
• Communicate policies and processes, and provide information in response to associate and leadership inquiries.
• Utilize multiple systems to research, troubleshoot and provide issue resolution or escalate to the appropriate partner.
• Process employee data transactions and perform a variety of operational tasks in Workday HCM.
• Identify trends and areas for potential improvement and focus; suggest solutions and ideas for improvement.
• Partner with Manager to create standardized answers and work processes for CRM support.

What you'll bring to the table...

• Commitment to exceptional customer service and follow through.
• Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency and prioritization.
• Experience, ability, and comfort to work effectively with all levels of the organization.
• Effective communicator with strong verbal and written communication skills in both English and Spanish.
• Proven ability to work both independently as well as in a team.
• Ability to quickly build relationships and trust with associates and maintain confidentiality.
• Ability to remain calm and composed in the face of difficult conversations.

We'd love to hear from you if you have... 1+ of HR related or HR Internship experience. Bilingual - Spanish fluency (speaking and writing) required. Experience researching, analyzing and problem solving in a fast paced environment. Customer service related industry or contact center experience is a plus. Workday experience is a plus.

Minimum Starting Rate: $26.00 Hourly Up to: $31.50 Hourly Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State/City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.