GPS - Servicenow Architect - Assistant Director

Servicenow Architect/Administrator Opportunity

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. EY is ready to help our government build a better working world.

EY Government and Public Sector ("GPS") is seeking a highly skilled and experienced ServiceNow Architect/Administrator to join our team. The ServiceNow Architect/Administrator will be responsible for designing, implementing, and administering the ServiceNow platform to ensure its optimal performance. The role involves collaborating with various business units to provide solutions for IT service management (ITSM), IT operations management (ITOM), and other business processes on the ServiceNow platform.

Your Key Responsibilities

• Lead the design, configuration, and deployment of ServiceNow solutions for various business units, including ITSM, ITOM, HR, Security Incident Response, etc.
• Design and implement integrations between ServiceNow and other third-party systems.
• Develop and manage ServiceNow platform architecture to ensure scalability, security, and performance.
• Create and manage custom ServiceNow applications and modules according to business requirements.
• Configure and manage ServiceNow instances, including user management, role-based access controls, and security settings.
• Perform regular platform maintenance, including system upgrades, patches, and troubleshooting.
• Monitor and optimize system performance, applying best practices to ensure system stability and security.
• Maintain ServiceNow's workflows, automation processes, and integrations to enhance business operations.
• Develop ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog) and applications to meet business needs.
• Develop custom workflows, scripts, and business rules using ServiceNow scripting languages such as JavaScript and Glide.
• Create and maintain ServiceNow reports, dashboards, and metrics to provide meaningful insights to stakeholders.
• Perform data imports and manage data integrity across the platform.
• Work closely with business stakeholders to gather requirements, assess needs, and design appropriate solutions.
• Provide guidance and mentorship to junior administrators and developers.
• Serve as a subject matter expert (SME) for ServiceNow and help drive adoption of best practices across the organization.
• Collaborate with internal teams to ensure proper integration between ServiceNow and other enterprise systems.
• Provide Tier 2/3 support for escalated issues related to the ServiceNow platform.
• Troubleshoot and resolve technical issues in a timely and efficient manner.
• Maintain a knowledge base of common issues and resolutions for reference by the team.

Skills and Attributes for Success

Undergraduate degree in Computer Science, Information Systems, Business Administration or related field. Strong understanding of ServiceNow platform architecture, including workflows, scripting (JavaScript/Glide), and integrations (REST/SOAP). Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal. Proficiency in using the ServiceNow platform for automation, reporting, and dashboards. Ability to work with the ServiceNow development and staging environments. Strong understanding of US Government's expectations for IT control environment. Ability to plan, execute and deliver on projects in a timely manner. Ability to multi-task on varying projects and initiatives. Attention to detail; organized and thorough. Excellent analytical and critical thinking skills. Ability to work with a diverse and geographically distributed team.

To Qualify for the Role, You Must Have

5+ years of hands-on experience with ServiceNow as an Architect. Proven experience as a Solution Architect with expertise in designing and implementing ServiceNow solutions. Experience in ServiceNow implementations, configurations, customizations, and integrations. Deep knowledge of ServiceNow ITSM, ITOM, and other ServiceNow products. Strong understanding of ServiceNow platform architecture, scripting (JavaScript/Glide), integrations (REST/SOAP), UI policies, business rules, client scripts, and workflow administration. Familiarity with tools like ServiceNow Studio, ServiceNow Orchestration, and Service Portal. Proficiency in using the ServiceNow platform for automation, reporting, and dashboards. Ability to work with the ServiceNow development and staging environments. ServiceNow Certified System Administrator (CSA) required. ServiceNow Certified Application Developer (CAD) is preferred. Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders. Ability to obtain and maintain Top Secret Security Clearance. Experience with Agile/Scrum methodologies. Familiarity with ITIL processes and frameworks.

Ideally, You'll Also Have

ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM, SPM etc.) is a plus. Any ServiceNow mainline certification.

What working at EY offers We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a flexible time off policy with plus 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer: Support and coaching from some of the most engaging colleagues in the industry Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you

About EY

As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world / make your mark / build your legacy with us. Apply now.

What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $120,700 to $225,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $144,900 to $256,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.