Field Support Center Specialist

Field Support Center Specialist

We are seeking a Field Support Center Specialist (FSCS) to provide technical support to service partners via phone, email, and other communication channels. The FSCS will communicate technical details regarding equipment, accessories, consumables, and spare parts to support customers, internal staff, and business partners. This role serves as the link for all service needs from the sales organization and customer care team. Expected Volume: Approximately 40 calls per day.

Essential Responsibilities

• Address complaints and resolve problems promptly, ensuring professional service delivery.
• Respond to calls and emails professionally and in a timely manner using standard systems and processes.
• Document call information per standard operating procedures.
• Research required information using available resources.
• Manage and resolve customer complaints and inquiries.
• Follow up on customer calls when necessary.
• Provide product and service information to customers and colleagues.
• Enter/update customer information in CRM system.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Provide after-hours hotline support if needed.

Requirements

Must Haves:

• 1+ year of hands-on technician experience with wiring or electronics (e.g., car technician, HVAC, telecom roles).
• Strong customer service skills.
• Basic computer proficiency.

Preferred:

• Degree in electrical wiring or engineering (entry-level candidates with degree considered).

Soft Skills

• Strong communication skills.
• Team player.
• Detail-oriented.

Work Environment

Onsite Monday–Friday (5 days/week). Flexible 8-hour shift between 7:00 AM – 7:00 PM. Potential for 1–2 remote days after training. Team size: 4.

Additional Information

Candidates with electrical repair experience wiring equipment (cars, HVAC, military service) or telecom industry is a plus. Not an IT or engineering design role.

Pay and Benefits

The pay range for this position is $27.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows, IL.

Application Deadline: This position is anticipated to close on Nov 4, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.