Director, Service Portfolio – ESE (enterprise Solutions & Experience)

Director of Service Portfolio Management

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role

The Enterprise Solutions & Experience (ESE) organization is central to the UKG strategy, enabling enterprise-wide solutions that are simple, valuable, and scalable. We are seeking a Director of Service Portfolio Management to lead the design, governance, and execution of ESE's service portfolio. This leader will ensure every service is aligned to enterprise priorities, delivers measurable business value, and reflects UKG's people-first ethos. Reporting to the VP of IT Strategy & Transformation in the CIO org, this role will be instrumental in shaping how ESE invests in, manages, and evolves its portfolio of services to support UKG's growth and transformation.

Key Responsibilities

Service Portfolio Leadership

• Define, manage, and continuously evolve the ESE service portfolio in alignment with CIO and enterprise strategy.
• Establish and oversee governance, measurement, and prioritization frameworks for portfolio investments.
• Ensure services are clearly defined, measurable, and deliver tangible business outcomes.
• Partner with stakeholders across IT, business, and corporate functions to ensure services meet enterprise needs.
• Anticipate emerging needs and drive innovation in service design and delivery models.

Portfolio Transparency & Value Realization

• Implement methods to evaluate and communicate the value, adoption, and cost-effectiveness of services.
• Provide insights to CIO and business leaders on portfolio performance and opportunities for improvement.
• Identify and retire redundant or underperforming services to optimize portfolio effectiveness.

Leadership & Influence

• Serve as a trusted advisor to the CIO and ESE leadership team on portfolio direction and investment.
• Build strong cross-functional partnerships across GTM, Finance, Customer Experience, and HR.
• Foster a culture of continuous improvement, innovation, and service excellence within ESE.

Basic Qualifications

12+ years of progressive leadership in service portfolio management, service management, or enterprise IT strategy, ideally in large, global organizations. Proven ability to design and manage complex service portfolios that drive measurable business impact. Expertise in portfolio governance, financial management, and service lifecycle management. Bachelor's degree required.

Preferred Qualifications

Exceptional analytical, strategic planning, and problem-solving skills. Executive presence with strong communication and influencing skills across diverse stakeholders. Advanced degree (MBA or equivalent) preferred.

Key Attributes

Strategic Thinker – aligns portfolio investments to business and technology priorities. Simplifier – skilled at creating clarity and structure in complex environments. Trusted Advisor – inspires confidence of stakeholders and executives with data-driven insights and outcomes. Innovator – future-focused and committed to evolving service delivery models.

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.