Director Of Training And Service

Director Of Training And Service

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to:

- Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum

- Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform

- Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support

- Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners

- Overseeing creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques

- Supporting agencies and distribution partners with scalable training assets and consultative field support

- Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

Training On the job Requirements

Bachelor’s degree or equivalent experience

Ability to travel 60-70% across the US

8+ years of leadership in income development, F&I training, or dealer services required

Deep knowledge of F&I products, sales processes, and dealership operations

Proven ability to build teams and programs from scratch

Skilled in instructional design, LMS deployment, and analytics-driven performance management

Entrepreneurial mindset with strong field presence and business acumen

Must have a valid driver&'s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, life insurance, and a health savings account

- 401(k) with up to 6% matching

- Company car for business and personal use

- Professional development and training

- Promotion from within

- Paid vacation and sick days

- Eight paid holidays

- Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Salary: 125,000.00 - 150,000.00 / Yearly