Director, Next - generation Managed Services

Director, Next-Generation Managed Services AI-Powered Managed Services

As the Director, Next-Generation Managed Services AI-Powered Managed Services at EPAM Systems, you will revolutionize our service delivery model by implementing AI-first strategies while leading multiple strategic client accounts. You'll architect next-generation managed services that integrate DevOps, SRE principles, and intelligent automation to transform how we deliver value. This pivotal leadership role requires both visionary thinking and operational excellence as EPAM positions itself as the leading AI-powered software Engineering Services provider. You'll serve as a trusted advisor to clients, designing future-ready service landscapes that leverage GenAI, AIOps, and advanced observability across cloud and on-premise environments while scaling our capabilities to support 10,000+ engineers.

Responsibilities

• Develop transformative managed services approaches integrating DevOps, SRE, and AI-powered automation
• Design non-linear commercial models and implement GenAI programs to enhance team productivity
• Lead delivery across multiple accounts
• Implement effective incident management; drive system performance improvements; and establish advanced monitoring and alerting capabilities
• Architect comprehensive automation strategies spanning service management, event correlation, and application performance management
• Design observability solutions for hybrid environments and implement AIOps strategies
• Serve as a thought leader and trusted advisor to clients
• Identify new service opportunities
• Develop differentiated solutions leveraging emerging technologies
• Build high-performing teams that deliver exceptional client satisfaction

Requirements

• 15+ years of technology leadership experience with at least 10 years in managed services
• Deep expertise in Service Design, DevOps practices, SRE principles, and automation strategy
• Proven experience implementing AIOps, GenAI, and advanced observability platforms
• Strong track record of business development, revenue growth, and team leadership
• Demonstrated ability to develop innovative service models and drive digital transformation
• Experience designing integrated operating models for multi-vendor scenarios
• Master's degree in Computer Science, Engineering, or related field (or equivalent experience)
• Exceptional communication skills with the ability to translate complex technical concepts for business audiences
• History of successfully leading and scaling managed services operations with large teams

We Offer

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Salary range: $180,000 - $230,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance's key provisions here: Concept FCO Posting 8 27 24. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone. At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.