Desktop Support Tech II

Desktop Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Loves Park, IL and provide end-user support.

Duties and Responsibilities:

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
• Performs computer hardware, software, and mobile phone troubleshooting
• Orders and replaces computer parts as needed
• Follows and/or documents troubleshooting processes
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
• Works well independently as well as within a team
• Represents company in a professional and businesslike manner and communicates effectively with customers and associates

Skills and Qualifications:

• Must have 3+ years of Desktop Support and Customer Service experience
• A+ certification is a plus but not required
• Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
• Shows initiative and has go-getter attitude
• Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
• Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
• Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
• ServiceNow experience not required but a plus
• Windows 10 and Mac OS experience
• Experience in an enterprise environment is a plus

Wage Range: The rate for this position is between $21.75 - $31.90 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.