Desktop Support Specialist

Technical Support Specialist

About the Role: This position focuses on delivering top-tier technical support and ensuring a smooth experience for users across various devices including laptops, desktops, and mobile platforms. The role involves troubleshooting hardware and software issues, performing installations and upgrades, and maintaining equipment to keep everything running efficiently.

Key Responsibilities:

• Provide technical support for computers and mobile devices.
• Troubleshoot and resolve issues related to software, hardware, and network connectivity.
• Install and configure software applications.
• Set up and replace hardware components and peripherals like printers and mobile devices.
• Conduct routine maintenance and coordinate repairs when needed.
• Assist with planning and executing system upgrades and expansions.
• Respond to user inquiries by researching and resolving problems.

Skills & Tools:

• Desktop support, Windows 10, Active Directory
• Troubleshooting, Office 365, SCCM, Intune
• Mobile device support, A/V setup, Mac systems
• Strong customer service and communication skills

Qualifications:

• Bachelor's degree in computer science or equivalent experience
• Minimum 3 years in IT support within a large organization
• Proficient in Windows 10 and Microsoft Office Suite
• Experience with endpoint management tools and desktop provisioning

Pay and Benefits: The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Naperville, IL.

Application Deadline: This position is anticipated to close on Aug 21, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.