Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. This contract-to-permanent position offers an excellent opportunity to provide hands-on technical support and ensure seamless operations in a hybrid work environment. The ideal candidate will bring a strong IT background, adaptability, and a proactive approach to managing diverse technical needs.

Responsibilities:

• Deliver on-site technical support, assisting employees with hardware, software, and connectivity issues.
• Manage and configure network systems, including Cisco network stacks and switch networks.
• Administer Active Directory, Exchange, and integrate third-party enterprise applications.
• Provide support for common office tools and SaaS platforms, including Office 365 and ZoomInfo.
• Troubleshoot and resolve issues related to printing, networking, and typical office technology.
• Offer guidance and training on security protocols and identity management practices.
• Handle onboarding and offboarding processes for employees in a dynamic work environment.
• Support hybrid work operations by addressing both on-site and remote technical challenges.
• Adapt quickly to new systems and tools, ensuring smooth transitions and efficient problem-solving.
• Utilize security tools and maintain basic knowledge of cybersecurity to safeguard organizational assets.

Requirements:

• Proven experience in IT support, with a generalist skillset.
• Proficiency in Active Directory, Office 365, Cisco technologies, and Linux systems.
• Familiarity with security tools and SaaS platforms, such as Canva.
• Ability to configure network systems and manage Cisco network stacks.
• Strong knowledge of security practices, particularly in identity management.
• Experience with onboarding/offboarding processes and supporting hybrid work models.
• Flexibility and adaptability to learn and work with new systems.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced environment.