Customer Support Representative

Customer Support Representative

We are seeking a Customer Support Representative to provide exceptional customer service across sales, promotions, installations, and communications. This role ensures strong customer relationships, resolves claims and complaints in accordance with consumer laws, and helps drive customer satisfaction initiatives.

Key Responsibilities

• Deliver customer support for sales, promotions, installations, and inquiries.
• Maintain positive customer relations while resolving claims and complaints effectively and fairly.
• Proactively educate and inform customers about products, services, and promotions.
• Support organization-wide initiatives to enhance customer satisfaction.
• Review and respond to customer survey feedback by developing improvement plans.
• Follow well-defined processes and procedures for routine tasks.

Qualifications

• Minimum of two or more years of customer service experience.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to follow established guidelines and procedures.
• Basic understanding of customer service operations and workflows.
• High school diploma or equivalent; additional education or training preferred.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.