Customer Service Specialist

Supply Chain Coordinator

Support the Supply Chain team in the beauty sector, ensuring smooth operations and customer satisfaction through effective order management and communication. Responsibilities include:

• Process orders in the ERP system and respond to inquiries to fulfill customer needs.
• Coordinate internal and external resources to manage orders from receipt through delivery and invoicing.
• Communicate unit price, inventory availability, and delivery details.
• Resolve product or service problems by clarifying the customer's complaint and monitoring the investigation for root cause and corrective action.
• Maintain customer accounts by recording requirements and documenting interactions.
• Meet or exceed performance objectives that enhance Customer Experience.
• Cultivate partnerships with sales focused on customer relationship management.
• Interact globally with vendors, internal partners, and customers primarily via email.
• Support the logistics function by booking inbound/outbound shipments as needed.
• Coordinate freight invoice payment with a third-party provider.
• Fulfill customer requests for export shipments and provide updates in the ERP system.
• Support all roles within the Supply Chain/Customer Service departments.

Essential Skills:

• Bachelor's degree in Business Administration, Biology, Psychology, or a related field is required.
• 2+ years of experience in Supply Chain or Order Entry.
• Proficiency in MS Office Suite and SAP.
• Strong customer service and data entry skills.
• Experience in international operations is a plus.

Additional Skills & Qualifications:

• Bachelor's degree in business or chemistry is highly preferred.
• Experience with outbound calls.
• A positive, service-oriented attitude with intelligence, drive, energy, and enthusiasm.

Work Environment:

Work onsite 4 days a week with 1 remote day of your choice after 90 days. The position is located in a new facility in Darien with a medium-sized office of about 50+ employees. The office houses HR, Sales, Marketing, Accounting, and Supply Chain departments along with a warehouse. The work hours are Monday through Friday, 8 am to 5 pm, with some flexibility.

Benefits start immediately and include BCBS PPO Medical, Dental, Vision, Pension, 401(k) Plan, Flexible Spending Accounts, Group Term Life Insurance, Optional Life Insurance, and Short/Long Term Disability Programs, along with holiday and paid-time off benefits. There is room for growth within the company, including promotion opportunities.

Job Type & Location:

This is a Permanent position based out of Darien, Illinois.

Pay and Benefits:

The pay range for this position is $50000.00 - $50000.00/yr.

Workplace Type:

This is a hybrid position in Darien,IL.

Application Deadline:

This position is anticipated to close on Aug 29, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, please email astoncarteraccommodation@astoncarter.com for other accommodation options.