Customer Service Representative

Kemper Insurance Contact Center Representative

Kemper is one of the nation's leading specialized insurers. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. We are looking for dedicated, caring professionals who would like to assist our clients with questions and changes to their insurance policy. Our contact center is open from 7:00am to 8:00pm CST, Monday – Friday and 8:00am to 5:00pm CST on Saturday. The work schedule for this opportunity is: Afternoon/evening shifts with required rotating Saturdays. Training will be 8:30am to 5:30pm CST Monday - Friday for approximately 6 to 8 weeks.

Position Responsibilities:

• Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.
• Serves as the primary contact point for insureds, agents, and lien holders for policy related inquiries.
• Provides superior customer service and offers solutions and/or options within company guidelines.
• You may be asked to periodically attend office-based training or meetings as needed.

Position Qualifications:

• High school diploma or GED.
• 6 months previous customer service experience required.
• Call Center and/or insurance-related experience preferred.
• Fluent Spanish/English communication skills, pleasant telephone demeanor, and multitasking skills required.
• PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required.
• Successfully completes all required new hire training as per departmental guidelines.

The range for this position is $15.00 to $23.99. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.) Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

Kemper at a Glance: The Kemper family of companies is one of the nation's leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Kemper Auto and Kemper Life brands. Kemper serves over 4.7 million policies, is represented by approximately 24,000 agents and brokers, and has approximately 7,500 associates dedicated to meeting the ever-changing needs of its customers.

Our employees enjoy great benefits:

• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and grow with our tuition assistance program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Get employee discounts for shopping, dining and travel through Kemper Perks.