Customer Service Representative

Full-Time Order Entry Service Representative

Teledyne LeCroy Inc. is a world-leading designer, manufacturer, and distributor of high-speed electronic equipment located in Chestnut Ridge, NY. We are currently looking for a Full-Time Order Entry Service Representative with knowledge of international shipping to join our order management team. In this support position, the right candidate will interact with our internal and external customers via email.

Responsibilities include:

• Entering orders into an ERP booking system
• Proofs all orders for accuracy & release by the end of each business day
• Print & e-mails sales order acknowledgements to customers and appropriate sales engineer
• Resolving order discrepancies
• Prepares formal quotations & or proposals as requested by sales engineers & customers
• Enters and tracks quotations within salesforce database
• Engaging in heavy customer contact via email
• Ensures all proper paperwork is filed in each order folder
• Maintain excellent customer service to internal customer's via email
• Periodically update required spreadsheets
• Checks multiple customer portals along with customer support box for new purchase orders throughout the day
• Answers inbound calls on published sales phone line and assist or route customers to appropriate

Education and experience:

• Previous customer service experience
• Proficiency with e-mail required; excellent skills in Excel, data entry, and Microsoft Word
• Understanding of various payment terms
• Experience in similar manufacturing environments
• Knowledge or experience with lead times for products
• Experience with shipping to foreign countries preferred
• Must be detail oriented with ability to multi-task activities, work autonomously and proactively seek resolutions to open items

Salary Range: $47,000.00-$62,700.00

Pay Transparency: The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit, and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging, and pharmaceutical research.