Customer Service Representative

Customer Service Representative

What You'll Do: Respond to 25–50+ inbound calls and 50–100+ emails daily with speed, accuracy, and empathy. Answer questions about shipping, product availability, and pricing. Use internal systems to research and resolve customer inquiries. Create and manage cases for customer issues, ensuring timely resolution. Collaborate across departments to meet customer needs—both stated and unstated. Manage orders and provide updates across the fulfillment chain. Deliver transparency and proactive communication using critical thinking and problem-solving. Handle both internal and external inquiries with professionalism and care.

What You Bring: Must-Haves: 2+ years of customer service experience in a product-based company (non-scripted environments preferred). Experience with ERP systems for order entry. Proficiency in Microsoft Outlook, Word, and general computer skills. Strong written communication skills—email is a big part of your day! High School Diploma or equivalent. Nice-to-Haves: Experience with claims processing and CRM systems (especially Microsoft Dynamics). High-volume inbound phone experience (50+ calls/day). Familiarity with Microsoft Excel.

Soft Skills That Set You Apart: Self-starter who thrives independently and takes initiative. Resourceful problem-solver with a knack for finding answers. Detail-oriented and organized. Positive attitude and professional demeanor. Strong accountability and ownership of tasks.

Why You'll Love Working Here: Be part of a company known for world-class customer service. Receive extensive on-the-job training to set you up for success. Work in a supportive environment that values your contributions. Grow your career with opportunities for advancement.

Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Tinley Park, IL. Application Deadline This position is anticipated to close on Aug 23, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.