Customer Service Representative

Customer Service Representative

This is a customer service role focused on email and case resolution, not a high-volume call center position. The ideal candidate will be detail-oriented, resourceful, and comfortable working in a fast-paced, collaborative environment.

Key Responsibilities:

• Serve as a key member of the Customer Support team, assisting account managers who oversee fleet operations.
• Provide support for vehicle orders and resolve customer service issues (e.g., assisting drivers whose vehicles have been impounded).
• Educate drivers on services and processes to help prevent future issues.
• Conduct in-depth research to resolve cases—critical thinking and problem-solving are essential.
• Communicate frequently with internal departments via Microsoft Teams.
• Manage a high volume of customer emails and cases using Salesforce.
• Make outbound follow-up calls to customers as needed.
• Enter customer information into systems while actively engaging with them.
• Use internal systems to:
• Create vehicle selectors
• Process billing changes
• Generate reports
• Distribute insurance cards
• Update driver data
• Reach out to drivers via phone or email to collect missing information.

Required Skills & Qualifications:

• 2+ years of office-based customer service experience
• Strong written and verbal communication skills
• Excellent grammar and professional email etiquette
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Comfortable navigating multiple systems and monitors
• Basic Excel skills (willingness to learn more advanced functions)
• Typing speed of at least 40 WPM (typing test required)
• High school diploma or equivalent

Preferred Experience:

• Familiarity with Salesforce or other CRM platforms

Top Skills:

• Customer service
• Email communication
• Data entry
• Case resolution
• Microsoft Office (especially Outlook and Excel)
• CRM systems (Salesforce preferred)

Pay and Benefits:

The pay range for this position is $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Schaumburg, IL.

Application Deadline:

This position is anticipated to close on Sep 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.