Customer Service Representative

Customer Care Representative

Join a team that puts customers first. We're looking for a proactive and customer-focused Customer Care Representative to support our B2B clients through phone, email, fax, and live chat. If you thrive in a fast-paced environment and enjoy solving problems, this is your opportunity to make a meaningful impact.

What You'll Do

• Serve as the first point of contact for customer inquiries via phone, email, fax, and chat.
• Accurately enter orders and respond to quote requests, product questions, and order updates.
• Take full ownership of customer issues, ensuring timely and effective resolution.
• Provide shipment tracking, pricing information, and return processing support.
• Collaborate cross-functionally to support sales teams and internal departments.
• Maintain and update customer account information in CRM and ERP systems.

What You Bring

Must-Have Skills & Experience:

• 2+ years of customer service experience (office or retail)
• Strong computer proficiency (Microsoft Office, data entry, system navigation)
• Professional phone handling experience (call center, office, or retail leadership)

Preferred Qualifications:

• Experience with Salesforce, ERP/CRM systems
• Experience in account management or sales support
• Prior call center or resolution-focused customer service experience

Soft Skills That Set You Apart:

• Excellent multitasking and organizational skills
• High attention to detail and accuracy
• Dependable, reliable, and solution-oriented
• Strong communication and leadership potential

Tools You'll Use

• Microsoft Office Suite (Outlook, Excel, Word)
• Salesforce.com
• ERP/CRM platforms (e.g., Microsoft Dynamics)
• Live chat and email support systems

Why You'll Love Working Here

Collaborative and supportive team environment. Opportunities for growth and development.

Pay and Benefits

The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Rolling Meadows, IL.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.