Customer Service Representative - 1427679 - 4658

Customer Service Representative

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a top-ranked medical device company is seeking a Customer Service Representative in their Hoffman Estates, IL location. The ideal candidate will have 2+ years' experience in customer service or call center experience within an office setting. The selected candidate will be responsible for maintaining excellence in client service and handling the day-to-day responsibilities of communicating with other departments including sales teams and colleagues. This is a temporary position with the opportunity to go permanent. This role is an onsite role. The hours would be an 8 hour shift, Monday through Friday between 7am-7pm. Flexible availability is ideal.

Responsibilities

• Act as liaison between internal departments on updates for customer questions
• Work with team to answer customer questions regarding complex product line
• Work with team and assist with quoting tasks
• Handle distributor requests and inquires
• Data entry into system (SAP) accurately and quickly
• Managing calls and emails professionally and promptly
• Internal and external customer service, would be involved with customers directly

Qualifications

• 2+ years of customer service or call center experience, bachelor’s degree preferred
• Strong customer service skills including time management and prioritizing daily work
• Computer savvy with experience in MS Office Suite including Outlook, Excel, and Word. SAP experience out be a plus
• Strong interpersonal, written, and verbal communication skills
• Ability to work effectively in a cross functional dynamic team environment
• Ability to maintain positive, professional demeanor always
• Attention to detail, ability to proofread
• The ideal candidate would be a self-starter, reliable, and would require minimal direct supervision once trained

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)