Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. This contract to permanent position offers an excellent opportunity for individuals with strong communication skills and a commitment to delivering exceptional customer experiences. The role involves handling customer inquiries, resolving issues efficiently, and maintaining an attentive demeanor in a fast-paced environment.

Responsibilities include:

• Respond to a high volume of inbound customer calls with courtesy and attention to detail.
• Address customer concerns, resolve complaints, and provide accurate information about products, services, and policies.
• Document customer interactions thoroughly and accurately in the organization's system.
• Escalate complex or unresolved issues to appropriate departments as needed.
• Strive to meet and exceed performance metrics, including call handling time, resolution rates, and customer satisfaction.
• Maintain a positive and attentive attitude while interacting with customers and colleagues.
• Adapt to a fast-paced environment while managing multiple tasks simultaneously.
• Utilize customer service software and tools to ensure efficient and effective service delivery.
• Collaborate with team members to improve processes and customer experiences.

The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Requirements:

• High school diploma or equivalent; advanced education such as an associate or bachelor's degree is preferred.
• Minimum of 1 year of experience in customer service, ideally within a call center setting.
• Strong verbal and written communication skills to effectively assist customers.
• Proven problem-solving abilities and the capacity to manage multiple tasks under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Ability to work flexible schedules and adapt to varying shift requirements.
• Comfortable working in a call center or office environment, including extended periods of sitting and headset use.