Customer Service Representative

Job Opportunity: Customer Service Representative

We are looking for a dedicated and personable Customer Service Representative to join our team in Westchester, Illinois. In this contract to permanent position, you will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products and services. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service. Responsibilities include:

• Responding to a high volume of customer calls promptly and courteously, ensuring a positive interaction.
• Addressing customer concerns, inquiries, and complaints with empathy and efficiency.
• Providing detailed and accurate information about company products, services, policies, and procedures.
• Recording and maintaining comprehensive documentation of customer interactions in the appropriate system.
• Escalating complex issues or unresolved matters to the appropriate departments for further assistance.
• Meeting or exceeding performance metrics, including call volume, response times, and customer satisfaction ratings.
• Maintaining an attentive and friendly demeanor during all customer interactions.
• Adapting to varying schedules and shifts as needed to accommodate business demands.

The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Requirements:

• High school diploma or equivalent; advanced education such as an associate or bachelor's degree is preferred.
• Minimum of one year of customer service experience, ideally in a call center setting.
• Strong communication skills, both verbal and written, with an ability to convey information clearly.
• Demonstrated problem-solving skills and the ability to multitask effectively.
• Proficiency in using customer service software and Microsoft Office applications.
• Comfortable working in a fast-paced environment with a high call volume.
• Flexible and adaptable to varying shifts and work schedules.
• Ability to remain seated for extended periods while using a headset.