Customer Service Representative

Customer Service Representative

Position Overview: We are seeking a detail-oriented and adaptable Customer Service Representative to join a dynamic and well-established team. This role is ideal for professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Provide accurate information regarding shipping, product availability, and pricing
• Research and resolve customer issues using internal systems
• Create and manage customer service cases
• Collaborate across departments to resolve customer needs
• Ensure transparency and proactive communication with customers
• Deliver a frictionless and professional customer experience

Required Skills & Experience:

• 2+ years of customer service experience in a product-based environment (non-scripted)
• Experience with order entry in an ERP system
• Proficiency in Microsoft Outlook and Word
• Strong email communication and general computer skills
• High school diploma or equivalent

Preferred Qualifications:

• Experience with claims processing
• Familiarity with CRM systems (Microsoft Dynamics)
• High-volume inbound phone support (50+ calls/day)
• Microsoft Excel proficiency

Soft Skills:

• Ability to work independently and problem-solve without supervision
• Resourcefulness in finding answers and checking inventory
• Positive attitude and attention to detail
• Professionalism and accountability

Employee Value Proposition (EVP):

• Contract-to-hire opportunity with potential for quick career growth
• Extensive on-the-job training provided
• Large team environment with 30+ CSRs
• Clear internal promotion paths (CSR Levels 1–3, Supervisor, Manager)
• Exposure to cross-functional teams and career mobility into sales or other departments

Pay and Benefits:

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Tinley Park, IL.

Application Deadline:

This position is anticipated to close on Aug 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.