Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Westchester, Illinois. In this role, you will be responsible for delivering exceptional support to our customers by addressing their inquiries and concerns with attention to detail and efficiency. This is a contract to permanent position, offering an excellent opportunity to transition into a long-term role within the organization.

Responsibilities:

• Respond promptly and courteously to a high volume of incoming customer calls.
• Address customer questions, complaints, and issues with empathy and a focus on resolution.
• Provide accurate and detailed information about products, services, policies, and procedures.
• Record and update all customer interactions in the company's system for accurate tracking.
• Escalate complex or unresolved issues to the appropriate department for further assistance.
• Strive to meet and exceed daily performance metrics related to call volume, response time, and customer satisfaction.
• Maintain a positive and detail-oriented attitude while interacting with customers.
• Collaborate effectively with team members and other departments to enhance the customer experience.
• Adapt to varying schedules and remain flexible to meet business needs.

The salary range for this position is $18/hr to $18/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Requirements:

• High school diploma or equivalent; a college degree is preferred.
• Minimum of one year of customer service experience, ideally in a call center environment.
• Strong communication skills, both written and verbal, with a customer-focused approach.
• Proven ability to solve problems and manage multiple tasks efficiently.
• Proficiency in customer service software and Microsoft Office tools.
• Comfortable working in a fast-paced, high-volume environment.
• Ability to remain seated for extended periods and use a headset during calls.
• Willingness to adapt to flexible scheduling as needed.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.