Customer Service Manager (micro Markets) - Bloomingdale, IL

Canteen Job Opportunity

Salary: $60,000 - $68,000/year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen.

Job Summary

+ Responsible for site visits and client retention + Assist branches with grand openings + Ensure we follow local and national account standards; review corporate compliance reporting + Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc) + Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) + Coordinate efforts to improve the customer retention and client experience at the point of sale + Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue + Drive compliance to merchandising standards + Assess performance by location through audit reports (Quarterly District Evaluations) + Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications

+ A bachelor's degree or equivalent experience is preferred; two year College degree or the equivalent combination of education and experience is acceptable + 3 years driving experience required. + Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record. + Preferred 1-2 years' experience in a customer service position, or a minimum of 1 year of related experience. + Route management, retail and merchandising experience is preferred + Ability to operate or learn material handling equipment (box truck, handcarts, etc.). + Food&beverage experience + Capable of fostering clear and open communication + Able to travel to client sites + Must be passionate about providing premier service to our clients and customers + The ability to lift 50 lbs. on a consistent basis.

Benefits

+ Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.