Consultant, Professional Services (microsoft Identity And Messaging) - 594124917 - 3339

Job Opportunity At Softchoice

Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

We are seeking great people to strengthen our customer centric culture. In the rapidly changing IT environment, full of complex challenges for customers, we aim to ensure their experience with Softchoice is engaging, effortless, and valuable. As an Identity and Messaging Consultant within the Professional Services organization, you will consult with and advise our valued enterprise and public sector clients on the setup, configuration, and administration of Active Directory, Microsoft 365, Exchange, and migration management solutions, as part of their overall IT infrastructure.

Your responsibilities will include:

• Supporting and collaborating with the team on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, including upgrades, installations, configurations, migrations, security policy design, administration, and user training.
• Working closely with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of MS Teams.
• Mentoring and developing Engineers and Technicians on the team, providing guidance on their technical skills, as well as the soft skills required for their success.
• Functioning as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
• Having a hunger for learning and taking advantage of opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
• Being a role model for our values of personal growth, customer passion, taking care of others, and owning the end result.
• Working in a highly visible customer-facing role.
• Using your technology expertise to support a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• Staying on top of new trends and technology updates.
• Continually fine-tuning your delivery, adoption, and problem-solving skills.

What you’ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
• A problem solver with the capability to uncover and address the root cause of an issue.
• A proactive work ethic that puts responsiveness to customers first.
• Passion for building strong relationships with customers and driving great customer experience.
• Computer Science / Information Technology degree or diploma or equivalent industry experience.
• Ability to travel up to 10% of the time.
• 3+ years’ work experience in a client-facing professional services role, or 5+ years of related industry experience.
• Updated Certifications and training to include Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Pay Range for Chicago: The typical pay range for this role in Chicago is $105,400 - $124,000. Note: The pay range represents the full pay range for this position. Each individual offer will take into consideration a range of factors, including prior experience and geographic location. In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, etc.), as well as a comprehensive benefits plan.

Not sure if you qualify? Think about applying anyway. We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition, we encourage you to apply.