Client Services Consultant II

Administrative Support And Customer Service Role

Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Key responsibilities include:

• Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Providing exceptional customer service to support ongoing customer delivery and client satisfaction.
• Leading and participating in both customer- and internal-facing presentations and meetings.
• Collaborating and acting as a liaison to assist with problem resolution and troubleshooting.
• Participating in client account audits and strategic planning process.
• Partnering with Financial team in completion of client reports; analyzing results and identifying trends.
• Leading and coordinating implementation of the addition of MetLife products on a basis.
• Participating in strategy meetings, establishing specific processes and reports, reviewing contract documents, completing broker agreements, creating process manuals and inputting and ensuring accurate input of data in MetLife systems.
• Maintaining awareness and knowledge of MetLife's and competitors' products and trends.
• Performing other related duties as assigned or required.

Essential business experience and technical skills required:

• 5-7+ years of relevant experience.
• Knowledge of Group Benefits core products including Dental and/or Life, Disability.
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint).
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
• Ability to balance client expectations with MetLife capabilities.
• Self-motivated to learn more about the business and is proactive in personal development.