Client Services Consultant I

Client Service Consultant I

You will become a member of the MidAtlantic CU in National Accounts. The MidAtlantic CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role will deliver exceptional customer service, serve as a liaison between the clients and MetLife internal departments, resolve client inquiries and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.

The Client Service Consultant I is responsible for overall accountability for day-to-day support of a block of customers focusing on Dental, Vision, Voluntary Benefits, Life and Disability coverages and Leave Administration. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. This role is located in Aurora, IL or Bridgewater, NJ.

This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry. Success in this role requires a Client Service Consultant I who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You'll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

Key Responsibilities:

• Lead your National Account block of customers with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Required Qualifications:

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
• 3+ Years of client experience
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset

Additional Skills:

• Bachelor's degree
• 3+ Years of group benefits experience
• Strong Customer Satisfaction Focus
• Growth Mindset

Equal Employment Opportunity/Disability/Veterans: If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.