Business Systems Support - Remote Eligible

Global Site Contracting Systems Support

Duration: 12 months contract

This role will provide support to key Global Site Contracting Systems and technological solutions to manage the execution of clinical trials. The role successfully integrates GSC system capabilities to support effective system solutions. Requires frequent interaction with cross-functional management to provide system health summaries, including defect management, user adoption, enhancement/release planning, and related compliance activities, driving cross-functional alignment with R&D business functions and with Business Technology Solutions (BTS).

Responsibilities:

• Business Subject Matter Expert of GSC systems (e.g., Conga), involved in the creation of system status reports and tracking of items (enhancements, change requests, dashboards, and integrations) in partnership with Business Technology Solutions (BTS).
• Maintain knowledge of current systems (i.e. Conga, BIT etc.) and alignment to existing business processes;
• Support the business in identifying innovative solutions (e.g., AI use-cases, RPA solutioning), ensuring proper ongoing use of the system, leveraging metrics and IR/BSOS information to system use behavior is as intended;
• Provide input into all business project deliverables, including strategic decision-making, stakeholder management, schedule development, budget preparation, and communication.
• Identify opportunities for process improvement and value creation by using objective data-based evidence, anticipating emerging technology needs; adjust and revise strategy and action plans accordingly;
• Review system change requests to evaluate if a change is needed or re-education of the business process;
• Support the business in developing user requirements and testing for any new system enhancements;
• Review and approval of SLC deliverables, business risk assessment for the system and its data, records retention and disposition of data, application of legal hold orders, resolution of compliance or system data integrity issues, and management of change requests.

Experience:

• 4+ years of clinical research, analytics-related experience, or computer software experience in database development and reporting;

Skills:

• Familiarity with the systems and/or business processes we use;
• Ability to translate and document business processes into system requirements for BTS;
• History of providing innovative solutions and delivered from concept to production environments;
• Have a mix if business and IT/Technical development skills;

Education:

• Bachelors Degree in a scientific or business field preferred.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.