AVP, Client Service Officer - transaction Banking

Join Mitsubishi UFJ Financial Group

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary

The Client Service Officer will act as a point of contact for Transaction Banking of the Americas Corporate clients’ day-to-day cash management banking needs for information, account assistance, and problem resolution. Utilizing working knowledge of cash management products to ensure issues are addressed appropriately, accurately, and in a timely fashion.

Responsibilities

• Support a client portfolio and internal service partners to address client needs and solutions.
• Use cash management product knowledge to resolve challenging client issues and conduct root cause analysis.
• Provide excellent client service support and respond to client inquiries timely.
• Support Phone/Email/Secured Message channels to resolve client inquiries.
• Ensure policy guidelines are followed to mitigate risk and compliance issues.
• Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision, including the Bank’s anti-money laundering (AML), Bank Secrecy Act (BSA), and other relevant operational, compliance and other risk management-related requirements as appropriate.
• Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality regarding all customer files, customer information and business transactions.

Qualifications

The right candidate will have:

• Minimum 3 years’ experience with Client Service and Cash Management products.
• Solid working knowledge of ACH, Wires, Payable/Receivables, Transmissions and Fraud Protection Services.
• Excellent communication, customer service, and problem-solving skills.
• Strong analytical skills and excellent interpersonal skills.
• Strong written and verbal communications.
• Japanese and/or Spanish speaking skills preferred.
• Ability to work independently with strong time management skills.
• Must be a team player who fosters a collaborative working relationship across the organization.
• Bachelor’s degree.

The typical base pay range for this role is between $80K - $100K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

Our Culture Principles

Client Centric, People Focused, Listen Up. Speak Up., Innovate & Simplify, Own & Execute