Advanced Medical Support Assistant - EHRM

Job Posting: Advanced Medical Support Assistant

VA Illiana Health Care System is looking to hire Advanced Medical Support Assistants to help roll out the Electronic Health Record Management System (EHRM). The incumbent serves as an Advanced Medical Support Assistant (AMSA) within Health Administration Service's (HAS) at VA Illiana Health Care System Community Based Outpatient Clinic (CBOC) in Bloomington, IL. AMSA's at grade GS-6 work collaboratively under an interdisciplinary coordinated care delivery model (i.e. with a patient aligned care team (PACT), or within another specialty care setting where the PACT model is used such as Medicine, Surgical, Mental Health, etc.). This AMSA position will help roll out the Electronic Health Record Management System (EHRM). Work will primarily encompass providing administrative support to an assigned clinic, however, other assignments at this level may include, but may not be limited to providing staff coverage to other primary care and specialty care clinics.

Major duties include:

• Coordinating with the patient care team to review clinic utilization to ensure the clinic set-up is closely monitored to effectively support the needs of the clinic and to make any necessary adjustments.
• Reviewing and following up on open encounters and return to clinic orders daily.
• Developing and maintaining effective and efficient communication with the patients, including facilitating/processing secure messages through My HealtheVet (MHV), with the interdisciplinary team, with VA medical centers, and other agencies.
• Processing delinquent recall reminders and contacts patients for scheduling into the primary care, specialty, and mental health clinics.
• Utilizing computerized programs and databases such as VS GUI, Scheduling Manager, Insurance Capture Buffer (ICB), Veterans Health Information and Technology Architecture (VistA), VetLink, Computerized Patient Record System (CPRS) and other enterprise systems to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
• Explaining the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
• Screening/receiving phone calls in a courteous and timely manner, determining the nature of request and providing the information desired using privacy rules and established clinic processes.
• Responsible for following through on providers' orders including scheduling appropriate consultation requests, labs, x-rays, and various other specialty clinics available at the CBOC.
• Scheduling all appointments with the patient's input, either in person or by phone.
• Participating in team huddles daily and team meetings weekly to plan and manage patient care.

Work Schedule: Full time, Monday - Friday, 7:30am - 4:00pm.

Recruitment Incentive (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized.

Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Telework: Not available.

Functional Statement #: 04399F.

Permanent Change of Station (PCS): Not authorized.

Requirements:

Conditions of Employment:

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications:

BASIC REQUIREMENTS:

CITIZENSHIP: Must be a United States Citizen.

ENGLISH: Must be proficient in basic written and spoken English.

EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.

OR Must have successfully completed one (1) year above high school.

This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university.

OR Equivalent combinations of experience and education are qualifying for entry level.

IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-6 LEVEL TO QUALIFY FOR THIS POSITION:

GS-6 LEVEL GRADE REQUIREMENTS:

SPECIALIZED EXPERIENCE: Must have one (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position.

To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities.

Experience at this level includes, but is not limited to: advising clinical staff on current administrative processes, answering phones, greeting patients, relaying messages to appropriate staff, scheduling, canceling, re-scheduling patient appointments, entering no-show information, monitoring appointment requests, participating in huddles, verifying and updating demographics and insurance information, coordinating administrative functions relating to transfers, and determining appointment type based on patient's eligibility status.

AND KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goal setting to ensure medical care to patients is met.

Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing.

Advanced knowledge of the technical health care process as it relates to access to care.

Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect the patient flow, and patient support care.

Advanced knowledge of medical terminology.

Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting.