General Application - Operations Associate

Operations Associate

This application is to be used to apply to the Operations Associate title only when there is not currently a posting for this title at a location where you would like to be considered. If there is a posted vacancy that you want to be considered for, you should apply directly to that vacancy. Information about our job titles and our application process is available from the IL Secretary of State's website.

Job Counselors are also available to address inquiries by phone or by appointment at each of our Personnel Offices.

Operations Associate:

Overview: Uses subject-matter knowledge and judgment to complete responsible clerical assignments consisting of numerous steps that vary in nature and sequence. Resolves problems by selecting from alternative methods or adapting/interpreting substantive guides, manuals or procedures; refers unsolvable problems to supervisor. This level is required to also make decisions about the adequacy and content of transactions handled in addition to following proper procedures.

Duties and Responsibilities: Typical duties include, but are not limited to, a combination of functions defined in the lower levels of this series AND such functions as:

• Prepares and maintains wide variety of specialized records and reports; devises and compiles new forms.
• Reviews and verifies statistical and other reports for accuracy, completeness and compliance with departmental regulations and procedures.
• Collects and compiles information and data to assist with administrative matters; confers with department staff to develop methods to improve processing/control of documents/records.
• Researches, responds to and corrects or adjusts inquiries, complaints or other concerns (by phone, in person or by correspondence); provides information concerning services or clarifies processes and procedures; determines needs and makes routine operational decisions to assure compliance and ensure responses are clear and concise.
• Serves as lead worker for lower-level clerks; exercises responsibility for assigning and reviewing work to ensure established methods and procedures are maintained.
• Operates and performs routine maintenance of a variety of office machines (CRT, telephone, fax, personal computer, etc.).
• May perform other routine work such as typing or operating a keyboard-controlled data entry device for a limited percentage of time.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Specific Skills: Requires ability to follow oral and/or written instructions. Requires extensive knowledge of office practices, procedures and programs. Requires elementary knowledge of Department programs, policies and regulations. Requires working knowledge of basic mathematics. Requires extensive knowledge of composition, grammar, spelling and punctuation. Requires ability to operate commonly used office equipment and perform routine maintenance.

Education and Work Experience: Requires knowledge, skill and mental development equivalent to the completion of high school AND one year of related office experience as would be gained as an Operations Assistant.

Application Process: Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume, or other attachments as needed.

Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.