Restoration Operations Manager

Restoration Operations Manager – Multi-Site Salem, Ma And Manchester, Nh

This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry.

Compensation & Schedule

• Base salary: $100,000–$120,000
• Bonus: Performance-based, up to $30,000 annually
• Status: Full-time, exempt
• Schedule: Primarily Monday–Friday with rotational on-call for emergencies/storm events
• Vehicle: Company vehicle provided

About SERVPRO Team JRF

SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We're a growing, multi-location team that cares about doing excellent work, supporting our people, and serving our communities when they need us most.

The Opportunity

• Lead day-to-day field operations for our Salem, MA and Manchester, NH locations
• Support and develop production teams to deliver high-quality work and excellent customer experiences
• Partner with the GM on staffing, training, and workload planning across both sites
• Ensure vehicles, equipment, and supplies are maintained, compliant, and ready to deploy
• Help keep the team storm-ready and support large-loss and emergency response when needed
• Use job management tools and metrics to drive efficiency, job profitability, and customer satisfaction

What Makes You a Great Fit

• 3+ years of management in property damage restoration/mitigation (water, fire, mold, and/or reconstruction) with a restoration contractor or franchise such as SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, BluSky or similar
• 3+ years leading restoration field teams in a supervisory or management capacity, including responsibility for scheduling, performance, safety, and quality
• IICRC WRT (ASD and advanced tracks are a plus; support available to obtain/maintain)
• Experience with job management systems (DryBook or similar), Xactimate, and Microsoft Office
• Valid driver's license with an insurable record and comfort traveling regularly between MA and NH locations

If you have a proven track record leading restoration operations and enjoy balancing people, process, and performance, you'll be a strong match for this role.

Benefits with SERVPRO Team JRF

• Competitive base salary + performance bonus
• 100% company-paid Health, Vision & Dental (single employee)
• 401(k) match + profit sharing
• Company vehicle
• Paid time off and paid holidays
• Professional development and IICRC certification support
• Growth opportunities within a high-performing, multi-location team

Equal Opportunity

Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.