Operations Manager

Operations Manager

SERVPRO of La Jolla is excited to offer the position of Operations Manager! Our franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment!

Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures. Manage all aspects of Franchise production.

Responsibilities:

• Manage the daily operations of fire and water cleanup and restoration Franchise, with a longstanding local reputation and clientele
• Monitor and manage Marketing, Production, and Office to meet (or exceed) revenue, expense, and profit goals and objectives
• Conduct regular safety and staff meetings
• Ensure production staff follows SERVPRO Franchise processes relating to customers and takes care of customer needs, ensuring Franchise is always in compliance with SERVPRO corporate
• Oversee and assist with training and development, evaluations of staff, as necessary, oversee all hiring and terminations
• Network and build relationships with centers of influence (COIs)
• Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
• Manage all Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably
• Oversee and verify accuracy of job estimates, resulting in improved profit margin
• Ensure compliance with job standards to achieve defined results in production division
• Oversee repairs via subcontractors and ability to estimate/sell repairs after mitigation
• Keep facility in working order, ensuring equipment is well-maintained
• Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Qualifications:

• High school diploma/GED, college degree preferred
• IICRC certifications—WRT and ASD, Master designation a plus
• Effective written and oral communication
• 5+ years management experience in the Fire and Water Restoration industry
• Construction management experience – GC preferred
• Excellent leadership and communication skills
• Knowledgeable at estimating, job costing, and quality control
• Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software
• Experience working with property owners and clients
• Ability to travel locally and out of state when necessary

As a valued SERVPRO employee, you will receive a competitive pay rate, with opportunity to learn and grow. Please apply with resume and salary requirements.