Operations Manager

Operations Manager

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention, and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.

Knowledge/Abilities/Skills:

• Knowledge of general and medical environmental/janitorial services procedures as required through related experience.
• Knowledge of environmental procedures to maintain compliance with Local, State, Federal, and Company requirements.
• Knowledge of upcoming new industry standards or innovations.
• Ability to develop KPI's through a team approach and develop a scorecard to manage to company outcomes.
• Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.
• Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.
• Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.

Skills:

• Oral Communication Skills Written Communication Skills
• Interpersonal Relations Customer Relations
• Customer Service Diplomacy
• Budgeting Math Aptitude
• Negotiations Organization
• Planning Professionalism

Position Qualifications:

• 5 YEARS Previous Janitorial Management experience a MUST
• Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.
• Ability to create and forecast productivity, staffing, and budget plans. Initiate and document corrective action in a professional and thorough manner as needed.
• Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

Facilities Serviced:

General Offices – Medical Facilities – Industrial Sites

Education/Training Required:

• High School diploma or equivalent
• Five years' management experience
• College degree (preferred)

Physical Requirements:

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are medium work - exerting up to 40 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The position is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The position may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

EEOC Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.