Office Support Manager

PuroClean of Vermont Job Opportunity

PuroClean of Vermont, a leader in property restoration and mitigation services, is seeking a highly organized, detail-oriented, and customer-focused individual to join our team. This role is crucial in ensuring seamless communication between clients, technicians, and management while maintaining accurate records.

Key Responsibilities

• Answer and direct incoming calls with professionalism and warmth, ensuring prompt response times for emergency and non-emergency inquiries.
• Marketing and sales support, web updates, social media posting, and flyer development
• Provide excellent customer service by addressing inquiries, taking detailed messages, and routing calls appropriately.
• Accurately enter job details, customer information, and service requests into our system.
• Support the office team with administrative tasks, including organizing paperwork, filing, and compliance checks.
• Follow up on invoices and payments, ensuring timely and accurate processing.
• Maintain a clean and professional reception area.

What We're Looking For

• Strong verbal and written communication skills.
• Friendly and professional phone demeanor.
• Exceptional attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic data entry systems.
• Ability to learn and navigate industry-specific software for job entry and tracking.
• Prior experience in a receptionist, administrative, or customer service role preferred.
• Dependability, discretion, and a positive attitude in a team-oriented workplace.

What We Offer

• Paid vacation and sick leave.
• Health benefits, including vision and dental options.
• Retirement plan with company match.
• A supportive, family-like work environment in a growing business.

Join our dynamic team and be the friendly first point of contact for customers experiencing property damage. If you thrive in a fast-paced, service-driven environment, we'd love to hear from you!

To apply: Please send your resume and a brief cover letter detailing why you'd be an excellent fit for this role.