Office Manager/customer Service

Office Manager - SERVPRO of Sarasota

Join Our Growing Team in the Restoration Industry!

SERVPRO of Sarasota, a leading fire and water cleanup and restoration company, is seeking a dedicated and organized Office Manager to join our dynamic team. We're looking for someone who thrives in a fast-paced environment and is passionate about helping customers during their time of need.

Position Overview

As our Office Manager, you'll be the backbone of our daily operations, ensuring smooth workflow while providing exceptional customer service. This role combines administrative expertise with customer interaction in the restoration services industry.

Key Responsibilities

• Manage day-to-day office operations and administrative functions
• Coordinate job scheduling and dispatch technicians to customer locations
• Handle customer inquiries via phone, email, and in-person interactions
• Assist Project Managers with insurance claims and communicate with adjusters
• Maintain accurate records and documentation for all jobs
• Support crew coordination and project management
• Ensure compliance with company policies and industry regulations
• Assist General Manager in office support and training

Qualifications

Required:

• High school diploma or equivalent
• 2+ years of office management or administrative experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong technical skills with multiple software platforms
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to work in a fast-paced, deadline-driven environment

Preferred:

• Experience in restoration, construction, or insurance industry
• Knowledge of Xactimate or similar estimating software
• Previous experience with insurance claims processing
• Associate's degree in Business Administration or related field
• Bi-lingual in Spanish/English
• Xactimate/Xactinalysis familiarity

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan with company matching
• Opportunities for professional development and industry training
• Stable work environment with growth potential
• Be part of a team that makes a difference in people's lives

About SERVPRO of Sarasota

SERVPRO of Sarasota is a trusted leader in fire and water cleanup, restoration services, and construction. We're committed to helping residential and commercial customers recover from disasters with professionalism, empathy, and expertise. Our team takes pride in making it "Like it never even happened."

How to Apply

Send your resume and cover letter to [insert email address] or apply in person at our Sarasota location. Please include "Office Manager Application" in the subject line.