Fire Chase Outside Sales Representative

Fire Chaser Sales Representative

Does earning a base salary plus uncapped commissions and getting a full benefit package excite you? Do you like building relationships, educating customers, chasing leads, and closing deals? Are you interested in working with an established organization that is known nationwide? Then SERVPRO Team Locandro has a Fire Chaser Sales Representative Position for you! Local candidates only.

A "Fire Chaser" Sales Representative, also known as a Restoration Sales Specialist, responds to recent fire and water damage sites to sell emergency restoration and reconstruction services. This field-based role is focused on securing contracts from property owners immediately following a disaster.

Position summary

The Fire Chaser Sales Representative identifies and responds to properties affected by fire, smoke, or water damage to offer immediate assistance and secure restoration contracts. This role requires empathy and professionalism to guide property owners through a difficult situation while effectively communicating the company's value proposition. This is an outside sales position that requires a "hunter" mentality, flexibility to work during off-hours, and the ability to build trust and close deals under pressure.

Essential duties and responsibilities

• Monitor and respond to emergencies: Proactively monitor emergency alerts, such as fire and police scanners, and respond immediately to fire or flood scenes to connect with affected property owners.
• Establish on-site presence: Arrive at disaster sites with a professional and compassionate demeanor to represent the company as a trusted, first-response solution provider.
• Generate leads and secure contracts: Approach property owners, educate them on the restoration process and insurance claims, and guide them to sign a contract for services.
• Build referral relationships: Develop and maintain strong relationships with first responders, fire departments, police officers, and insurance adjusters to build a network of referrals.
• Conduct site assessments: Perform initial, detailed inspections of damage. This includes taking photos, creating sketches, and determining the scope of work needed for an estimate.
• Manage customer expectations: Clearly communicate what customers can expect throughout the entire restoration process, from initial cleanup to final reconstruction.
• Document all activities: Accurately record all leads, contacts, customer interactions, and job statuses in the company's CRM system or database.
• Participate in networking: Attend local events and industry functions to promote the company and grow the professional referral network.

Qualifications

• Proven experience in outside sales, customer service, or emergency services.
• Self-motivated with a strong drive to exceed sales goals and work in a fast-paced, unpredictable environment.
• Excellent communication, interpersonal, and negotiation skills.
• Must be able to work flexible hours, including evenings, weekends, and on-call rotations.
• A valid driver's license and reliable transportation are required.
• Familiarity with the disaster restoration industry and insurance claims processes is a plus.
• Proficiency in using a CRM system.

Compensation and benefits

• Competitive compensation structure, often a mix of a base salary and uncapped commission.
• Company-provided tools, such as marketing materials, business cards, and apparel.
• Opportunities for career growth into project management, estimating, or leadership roles.
• Supportive team culture and ongoing professional training.