Content Operations Manager

Content Operations Manager

Join the Rytech Restoration of the Midlands team as a Content Operations Manager in the Content Restoration industry! Are you ready to transform your career into a meaningful and fulfilling journey? At Rytech of the Midlands, we don't just offer a job title; we provide an opportunity to be part of a higher purpose. As a passionate and dynamic leader, you're invited to join us as a Production Manager and contribute to our mission of helping communities overcome disaster in their residential and commercial properties.

Passion for Content Restoration: If you're passionate about content restoration, we want your expertise to be a driving force in our expanding company.

Experienced and Knowledgeable: Bring your leadership experience and knowledge to the forefront as you lead teams towards measurable outcomes and objectives.

Exceptional Communication Skills: Whether addressing a team of 20 or engaging with clients. Showcase your communication skills with at least one year of experience in speaking, teaching, or developing groups.

Operational Skills:

• Restoration Industry Practices in Content Restoration is a must
• Ability to assess the situation to properly set up equipment and tools according to industry standards
• Strong work ethic and ability to coach and train direct reports
• EnCircle and Mica Software Experience a plus
• Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair
• Eligible to operate a motor vehicle per vehicle policy and reliable transportation
• Must be able to identify product (consumables), usage, and disposal requirements with training
• Detail-oriented with a commitment to quality
• Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and the ability to lift and carry objects up to 50 pounds or higher.

Interpersonal and Communication Skills:

• Strong communication skills and conflict management are key for success
• Proven leadership experience, a knack for teaching, training, and motivating teams
• Proficiency in current business software technologies and a quick learner of new software
• Customer service, administrative, verbal, and written communication skills
• Result-driven attitude with a process- and results-driven mindset

Responsibilities:

• Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained.
• Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development, and taking ownership from scope or schedule assignment.
• Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors.
• Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments.
• Quality Control: Ensure that restored contents meet quality standards and client expectations.
• Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics.
• Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner.
• Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations.
• Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly.
• Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration.
• Performs all other responsibilities assigned by management

If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact!

License/Certification: Valid Driver's License and IICRC Certifications

Successful candidates must undergo a thorough background check and drug test as part of the pre-employment requirements

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Content Restoration: 3 years (Required)

License/Certification:

• IICRC Certification (Required)

Ability to Commute:

• Columbia, SC 29203 (Required)

Ability to Relocate:

• Columbia, SC 29203: Relocate with an employer provided relocation package (Required)

Work Location: In person

Compensation: $40,560.00 to $60,000.00 per year

William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry.

We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly. The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model.

At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do.

We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success.

If you're someone who is motivated, trustworthy, and loves to help others, Rytech Restoration would like to hear from you.