Senior Manager (software Engineering) - IFS Theloops

Senior Manager (Software Engineering) - IFS TheLoops

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are secure, always-learning digital coworkers that work 24/7 to drive measurable business outcomes. As the company grows, it is looking for mission-driven individuals to help deliver the future of AI-powered operations.

At TheLoops, they:

• Lead with Curiosity: They ask questions, learn, and communicate with respect for each other.
• Learn by Making: They iterate fast to deliver tangible solutions with humility.
• Listen to the Loop: They use data and feedback to map their path to success and measure it with autonomy and empathy.

We are looking for a hands-on, technically-driven leader to build and guide a brand-new team in Sri Lanka comprising of TAMs, FDEs and other Engineer Roles. This is a unique opportunity to blend your technical expertise with leadership, acting as a critical bridge between our US teams and a budding local talent pool. You will be instrumental in fostering a collaborative, start-up-like culture within a larger enterprise, ensuring our local team is equipped to deliver high-impact AI solutions directly to our customers. You will be a mentor, a coach, and a technical expert all in one.

What You'll Do

• Team Leadership & Development:
  • Recruit, interview, and onboard local technical talent, building a high-performing TAM, FDE & other roles from the ground up.
  • Provide continuous coaching, mentorship, and technical guidance to team members, helping them grow their skills and navigate complex challenges.
  • Foster a culture of ownership, curiosity, and rapid iteration within the local team.
• Technical Guidance & Execution:
  • Maintain a deep understanding of IFS & TheLoops platform and complex technical language to effectively guide your team.
  • Ensure the technical quality and on-time delivery of customer projects.
  • Act as a technical escalation point, helping your team troubleshoot difficult deployments and optimize agent performance.
• Knowledge Transfer & Collaboration:
  • Design and execute a comprehensive knowledge transfer program to seamlessly integrate the local team with the remote US team.
  • Serve as a key liaison, facilitating clear communication and collaboration between our US-based Product, Engineering, and Customer Success teams and your local team.
  • Regularly share local team insights and customer feedback to influence the product roadmap.

Qualifications

• A minimum of 5 years of experience in a software engineering, solutions engineering, or ML deployment role, with technical leadership experience.
• Knowledge of Python, AI/ML concepts and frameworks (e.g., LLMs, RAG systems, vector databases).
• Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts for diverse audiences.
• A passion for coaching and mentoring junior engineers and a desire to help others grow.
• Proven ability to operate autonomously and adapt quickly in a fast-paced, dynamic environment.
• A strong understanding of the full software development lifecycle and experience with enterprise systems, APIs, and complex integrations.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.