Manager, Cloud Operations (igt1: Kyriba)

Manager, Cloud Operations (IGT1: Kyriba)

Full-time

Job Location: Hybrid

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world's leading private equity firms; EQT Group, Hg, and TA Associates. We're also proud to be a sister company of IFS, Sri Lanka's largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the Client: Kyriba

Kyriba is the global leader in cloud-based finance solutions, empowering CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation. Our award-winning SaaS platform delivers comprehensive treasury, risk management, payments, and supply chain finance capabilities that enable companies to optimize their working capital and enhance financial performance.

Job Description

We're looking for an experienced Manager, Cloud Operations to lead and scale our Cloud Operations team in Colombo. In this role, you'll drive the reliability, performance, and scalability of our global SaaS platform — operating on AWS and serving clients across APAC, EMEA, and AMER.

You'll be at the center of a high-impact, automation-driven operations environment — leading talented engineers, driving operational excellence, and partnering closely with Product and Engineering teams to ensure every launch and service runs flawlessly.

Key Responsibilities

• Lead, mentor, and grow the Colombo Systems Engineering team; manage performance and professional development.
• Ensure service availability, reliability, and performance — achieving and exceeding SLAs and SLOs while reducing MTTR.
• Drive automation and Infrastructure as Code (IaC) using Ansible and industry best practices.
• Govern change, patching, and hardening; maintain secure and compliant AWS operations.
• Lead incident response, escalations, and Root Cause Analysis (RCA) with preventive actions and clear stakeholder communication.
• Manage APAC schedules and weekend on-call rotations, ensuring fair coverage and operational readiness.
• Track and report KPIs; collaborate with cross-functional teams for launch readiness, scalability, and capacity planning.

Qualifications

• 6+ years in Cloud, SRE, Systems, or Platform Engineering, including 2+ years in a leadership or managerial capacity.
• Strong experience operating production workloads on AWS (EC2, EKS, RDS, S3, CloudWatch, IAM, VPC, Systems Manager).
• Excellent Linux expertise; working knowledge of Windows Server operations.
• Proven experience with Ansible for deployment automation and scripting (Python, shell, or PowerShell).
• Solid background in incident/change/problem management in a 24/5 or 24/7 environment.
• Strong communication and stakeholder management skills in English.
• Demonstrates strong talent development and team-building skills, fostering accountability and a sense of ownership.
• Bonus points for experience with Kubernetes (EKS), Terraform, CI/CD pipelines, SaaS or fintech environments, ITIL, or compliance frameworks like SOC 2/SOX.