Cloud Solutions Engineer - Azure (igt1)

Cloud Solutions Engineer - Azure (IGT1)

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore's success and growth, we're looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

Key responsibilities:

• Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products
• Implement and maintain tools for monitoring and operations
• Implement and maintain tools for logging and reporting
• Troubleshoot and resolve issues in non-production and production environments
• Respond to service disruptions while maintaining SLA uptime
• Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access
• Proactive monitoring to ensure that issues are being identified and addressed in real-time
• Implement and maintain the highest level of security standard and ensure client data integrity
• Collaborate with customers and engineering for new release planning
• Develop and maintain documentation on operational procedures
• Automate and streamline production operations and processes (PowerShell/MS runbook)
• Execute scheduled maintenance and optimization services
• Assist in infrastructure design, estimating, and communicating with clients and prospects

Preferred skills and experience:

• At least 2 years of client technical support experience
• Excellent command of English
• Infrastructure and network knowledge
• Network and application security knowledge
• Knowledge of Sitecore, Adobe, Wordpress or other CMS
• Application support experience
• Experience with Load Balancing Solutions
• Azure / Cloud administration experience, including scripting and automation
• Database knowledge in MySQL, MS SQL, MongoDB
• Experience with Cloud and Sitecore is an advantage
• Experience with load testing tools is a plus
• Experience with CDN/WAF solutions is a plus
• 24x7 on-call experience

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together.