Cloud Operations Engineer (IGT1 Lanka: Sitecore)

Cloud Operations Engineer (IGT1 Lanka: Sitecore)

Full-time

Job Location: Hybrid

Company Description

About IGT1 Lanka

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world's leading private equity firms; EQT Group, Hg, and TA Associates. We're also proud to be a sister company of IFS, Sri Lanka's largest and most established technology company.

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About the client: Sitecore

Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L'Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

Job Description

About the role:

As a Cloud Operations Engineer in our Cloud Operations team, you will assist our global list of companies using Cloud services and features to run mission-critical applications. You will work directly with the engineering teams to assist customers making use of the many capabilities. You will also work directly with customers to provide the world class support that drives customer success.

Key Responsibilities:

• Learn the ground-breaking cloud technologies that power Cloud
• Monitor health of all Cloud services and ensure support activities are completed within predefined SLAs
• Proactively respond to outage or service level downgrade scenarios
• Interact with cloud and technologists around the world and resolve customer issues
• Drive customer communication during critical events

Qualifications

Preferred Skills and Experience:

• Typically required 1 year experience in a support role or another technical area such as DevOps engineering or SRE. Fresh Graduate are encouraged to apply.
• In-depth knowledge of network structure, web application architectures, micro-services and related technologies
• Self-starter who is excited about technology with strong customer focus, troubleshooting & multi-tasking skills
• Excellent problem solving and logical thinking skills
• Excellent English verbal and written communication skills
• College degree in Engineering or equivalent experience
• The role requires delivering operational duties via a 24 x 7 shift operation

Additional Skills that could set you apart:

• Experience troubleshooting applications and infrastructure in an enterprise environment
• Relevant Microsoft certifications (such as MCSE or MCSM)
• Solid knowledge cloud services such as Azure, AWS and container virtualization
• Hands-on experience with Continuous Deployment practices, TeamCity or Jenkins tools
• Experience working in large enterprise environments

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid