Account Manager (m/w/d) - Kundenbetreuung & Projektmanagement

Job Title: Account Manager at Idnty

Your mission at Idnty: Are you the perfect intermediary between customer requests and creative implementation? As an Account Manager, you unite three roles: You advise customers on their marketing challenges, support them long-term as a trusted partner, and manage all projects from idea to implementation. You ensure that projects are delivered on time, within budget, and with the highest quality.

Tasks

What you do specifically:

• You advise your customers proactively on marketing strategies, campaign optimizations, and new communication approaches.
• You manage 6-8 customer projects independently with budgets between 10,000-80,000€.
• You develop long-term customer relationships and identify potential for follow-up orders.
• You conduct regular customer meetings, status updates, and strategic project reviews.
• You create detailed project plans, timelines, and coordinate internal resources (concept, design, text, online marketing).
• You monitor project budgets, hours, and ensure profitable project execution.
• You prepare customer presentations and present interim and final results.
• You coordinate external service providers (photographers, programmers) and production partners.
• You conduct project briefings and ensure clear communication of all requirements.
• You monitor quality standards and deadlines from kickoff to final delivery.
• You analyze customer needs and develop appropriate solution proposals for their marketing challenges.
• You create monthly project reports, success measurements, and account development plans for your customers.

Qualification

Must-have skills:

• 2+ years of experience in account management, project management, or customer service (agency preferred).
• Experience with project management tools (Awork, Monday, Trello, or similar).
• Secure handling of budget tracking and resource planning.
• Understanding of agency operations, cross-media campaign development, and marketing consulting.
• Experience in coordinating multidisciplinary teams and customer consulting on marketing topics.
• Presentation skills and confident customer communication.
• Basic understanding of digital marketing, print, corporate design, brand, and strategic customer consulting.

Nice-to-have skills:

• Consulting skills and understanding of business development for customers.
• Experience in customer success management and account development.
• Basic knowledge of marketing analytics and performance measurement.
• Industry knowledge in B2B marketing or specific areas.

You are:

• Organizational talent and structured in your work approach.
• Communicative and diplomatic in dealing with various stakeholders.
• Proactive and solution-oriented in facing challenges.
• Resilient and able to deliver high-quality results under pressure.
• Team player with natural coordination skills.
• Customer-oriented with a strong understanding of business requirements and consulting expertise.

Benefits

Real development opportunities:

• Annual training budget for courses.
• Opportunity for development to Senior Account Manager or Strategic Account Manager.
• Participation in events and agency conferences.
• Clear career paths within the growing Idnty team.

Exciting projects:

• Diverse customer projects from startups to established mid-sized companies.
• Cross-media campaigns with budgets between 10,000-50,000€.
• Exciting industries: consumer goods, clinics, mechanical engineering, e-commerce, etc.

Team & culture:

• Flat hierarchies in a collegial 15-member team.
• Regular team events.
• Open feedback culture and transparent communication.
• Top Company Award 2025/2024/2023/2022.

Additional benefits:

• Attractive, performance-based compensation.
• Success participation upon goal achievement.
• Free drinks and fresh fruit.
• Central location in Freiburg with good public transport connection.

About Idnty: As an agency for brand communication, we help pave sustainable paths in brand leadership and customer communication. With a team of digital future makers: experienced consultants, designers, communication, and technology experts. Our passion is to conceive digital campaigns, stories, and brand experiences that inspire and set new standards. Always following our credo, to keep things focused, clear, and simple.

We establish and accelerate with marketing know-how, experience, and passion the marketing of our customers from the B2C and B2B world and ensure a decisive and sustainable performance and growth boost.

If you have any questions in advance, please feel free to contact Boris Wahl (+49 761 600495 00).