Customer Service Rep - Austell, GA - 1st Shift

Customer Service Representative

The Customer Service Representative carries out all activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with forklift operators, truck drivers, customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

Requirements:

• High school diploma or GED preferred.
• 1–2 years of customer service or administrative experience in logistics, transportation, or supply chain
• Basic knowledge of logistics processes (shipping, freight, inventory, order tracking).
• Strong communication skills (verbal and written) to interact with customers, carriers, and internal teams.
• Proficiency with MS Office (Word, Excel, Outlook) and ability to learn logistics/warehousing systems.
• Problem-solving skills and ability to handle inquiries or customer/driver complaints professionally.
• Attention to detail and organizational skills for managing documentation and customer records.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Coordinate inbound and outbound shipments, working directly with drivers and carriers and internal management to ensure on-time pickups and deliveries.
• Manage shipping and receiving documentation, verifying accuracy of all documents and processes.
• Process billing, invoicing, and freight documentation with accuracy and timeliness.
• Resolve issues related to scheduling, paperwork, and transportation delays by working with drivers, dispatch, and internal operations.
• Maintain daily communication with internal power truck operators, drivers, warehouse staff, and supervisors to support smooth dock and yard operations.
• Act as a point of contact for driver check-in/check-out, load status updates, and transportation requirements.
• Perform additional administrative or logistics support duties as needed.
• Follow corporate and site-specific GMP and assist in enforcing them when necessary
• Observe all company safety rules
• Other duties as assigned.

Schedule: Monday to Friday (OT as needed)

Hours: 8:00 AM - 5:00PM

Pay Rate: $18.50 per hour

Benefits:

• Medical, Dental, Vision (Options available)
• 401k with matching program
• STD & LTD
• Friendly and Open Door Culture