115 - Lead, Customer Service Rep

Lead Customer Service Team

Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.

Responsibilities:

• Weekly Operations Report update sent to General Manager Distribution Center Manager and Warehouse Supervisor.
• Trains, delegates and supports training of new CSR's and/or of newly added tasks to CSR's
• Process ancillaries.
• Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team
• Assists other CSR's with daily issues.
• Updating DC breakdown of volumes.
• Input invoices into computer system.
• End of month billing and reconciliation.
• Inputting and receiving purchase orders.
• Inputting inbounds and outbounds into applications.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer and vendor calls.
• Order office supplies through approved vendors.
• Supply safety vests and visitor badge for guests and vendors.
• Keep updated files of all vendors including invoices and purchase order numbers.
• Visitor log update.
• Weekly Operations Report update sent to leadership team and clients.
• Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
• Transfer customer calls to appropriate associate.
• Identify, research, and resolve customer issues using the computer system.
• Recommend process improvements.
• Answer phones and respond to customer requests.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Shift: 1st shift

Hourly rate: $21.50