Technical Support Consultant - English Speaker

Technical Support Consultant

Are you looking for a dynamic role where you can make a real impact on the lives of pets and people? Do you thrive in a collaborative, energetic environment and enjoy solving problems? If so, this opportunity could be a great fit.

About the Role

As a Technical Support Consultant, you will support veterinary professionals by assisting with a range of products, services, and diagnostic equipment. You will receive structured training and ongoing development opportunities while working in an innovative, fast-growing company.

Key Responsibilities

• Provide technical support for veterinary and diagnostic products, including troubleshooting hardware, software, and system issues
• Guide customers in the use, setup, and maintenance of equipment
• Assist with installations, configurations, and data-related inquiries
• Respond to customer questions, process orders, and support billing-related queries when needed
• Identify customer needs and deliver effective solutions, collaborating with internal teams as required
• Build and maintain strong customer relationships to ensure ongoing satisfaction
• Follow quality standards and compliance requirements

What You Bring

• Strong customer service and interpersonal skills
• Problem-solving ability with solid analytical thinking
• Clear communication skills, with the ability to explain technical concepts to diverse audiences
• Good organizational skills and attention to detail, with the ability to multitask
• Comfort working both independently and in a team
• Proficiency with Microsoft Office and general computer systems
• Professional fluency in English (additional languages are a plus)

What We Offer

A supportive, team-oriented environment with room for autonomy. Ongoing training, learning, and career development opportunities. A diverse, international workplace culture and of course the chance to contribute to meaningful work that improves animal and human health. Competitive compensation and benefits within a growing global organization