Mitarbeiter Kundenservice Für Veterinärdiagnostik (m/w/d) - Remote Eligible

Technical Customer Consultant

Do you love animals and enjoy customer contact? Are you service-oriented and have a natural affinity for technology? Do you speak German and English? If so, we are looking for you!

As a technical customer consultant (m/w/d) at IDEXX, you will need a curious mindset. We are a customer-oriented company. We have the latest technologies and diagnostic equipment, but we don't just sell them; we fully support our veterinarians in their use. This ensures that our customers' interaction with our devices runs smoothly.

Part of your role will be troubleshooting our technical equipment (hematology and biochemistry). We want you to put yourself in our customers' shoes and proactively integrate into the team. You will support veterinarians with advice and assistance, answer questions about our blood analysis devices, help with operation, or solve technical problems, always striving to provide the best possible service to our customers. Over time, you will learn to support new exciting analysis devices. As you build solid relationships with your customers, they will know they can trust your expertise.

While there is some routine in most roles, there is much more to it! Your customers will challenge you. Therefore, you should remain calm under pressure and, with the help of your creativity and colleagues, find suitable solutions for every problem.

Who are we looking for?

• You are customer-oriented and have experience in customer support.
• You have a strong service mindset, and your verbal and written communication in German and English are your strengths. Knowledge of another language is an advantage.
• You have an affinity for technology and the world of biotech devices.
• You are calm, creative, and combine these traits with high accuracy and analytical thinking.
• You are motivated and enjoy working in a large team. You are not a fan of routine and love facing new challenges.
• Your way of thinking and working is characterized by creativity and empathy, and is very detailed and precise.

What we offer:

• The chance to become part of an international, fast-growing company.
• Independent and responsible work in a future-proof industry.
• Comprehensive and professional training as well as regular professional exchange in a qualified and committed team.
• A high level of innovation and market orientation.
• A challenging job.
• Structured, leisure- & family-friendly working hours with a very good work-life balance.
• Additional free days for social engagement.

OUR MISSION

We are proud of the work we do because our work matters. Every position at IDEXX contributes to improving the health and well-being of pets, people, and animals. With over 10,000 global team members, customers in more than 175 countries, and a fast-growing industry, we are always looking for motivated and inspiring employees.

A significant part of our growth is happening across Europe, and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is based on our shared commitment to our mission, and our offices are rich with a diversity of languages, cultures, and working styles.