Customer And Technical Support Consultant - Chemistry - Remote Eligible

Customer And Technical Support Consultant – Chemistry

Our Customer & Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers with representatives taking 20-30 calls a day. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Chemistry team supports a wide variety of products such as our Catalyst One, Catalyst Dx, and VetStat analyzers.

Responsibilities

You will instruct customers on the use of our in-house diagnostic analyzers. You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues.

What You Need To Succeed

You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment. Prior phone experience a plus. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus. The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. A proven track record of providing extraordinary customer service. You will possess superb listening and communication (verbal and written) skills in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have. You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment. You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. Ability to be on the phone for 8 hours per day. Reliable and dependable attendance is an essential function of this position.

Schedule

This role requires scheduling flexibility with the ability to work days, evenings until 9:00pm ET, and weekends on a rotating basis. On-call time may be required. Reliable and dependable attendance is an essential function of this position.

What You Can Expect From Us

Hourly rate of $20/hr + based on experience Eligible for annual bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together.