Sustaining Engineer I

IDEMIA IT Solutions Support

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

The primary responsibilities of this position are in support of customer facing IT solutions for the West Virginia State Police.

Maintain system functionality through preventive and remedial measures.

Maintain and verify system and database backups including swapping of tapes.

Work as part of on-premise server support team to support 24x7 operation.

Compensated on-call rotation requirements.

This role may require travel within the state of WV and at times will require overnights to complete a task. There will likely also be minimal out-of state travel.

You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.

Support the day-to-day field service and repairs operation in order to maintain compliance to the customers' contractual SLA requirements.

Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded. This will involve interfacing with the field team.

Act as liaison between the IDEMIA operations team and the customers' operational personnel.

Provide and manage hardware (server) and software support and maintenance.

Responsible for contributing to weekly and monthly reporting as defined by the supervisor.

Control and manage consumable and spare parts inventory at levels defined by management.

Qualifications

Experience or certification in Linux Administration

Experience with Microsoft Server/Desktop Administration

Knowledge of AZURE and AWS platform

Willingness to travel

Must be able to pass a thorough criminal background check

VMWare Admin

CJIS security knowledge

Relational database and SQL experience

Experience working in a customer support role