Office Services Supervisor 1, Academic Advising (5545)

Office Services Supervisor 1, Academic Advising (5545)

Pocatello - Main

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

To supervise an office support unit; hire, train and evaluate support staff; plan, coordinate, and oversee the day-to-day operations; perform a wide variety of secretarial and/or office administration support functions; perform related work.

The successful candidate will provide oversight of several critical support tasks at Idaho State University for the Office of Academic Advising and ensure smooth and efficient office operations.

This position is not eligible for visa sponsorship at this time.

Key Responsibilities

• Management of the Office of Academic Advising (OAA) front office staff, peer advisors, and all front desk operations.
• Demonstrate and maintain top level customer service for front line student assistance.
• Coordinate the promotion of all OAA events.
• Manage office purchases and reconciliation.
• Manage logistics with all OAA position searches.
• Support the Executive Director with meeting scheduling, logistics, and note-taking.
• Management of OAA monthly contact data and reports.
• Management of Student Satisfaction survey data and reports.
• Manage logistics associated with all office travel.
• Assist the ISU Navigate System Administrator with the management with the advisor assignment process in Banner.
• Utilize office technology to schedule appointments for academic advisors.
• Management of EPAF's and other employee records.
• Management of OAA records.
• Other duties as assigned.

Minimum Qualifications

Good knowledge of:

• Office support functions.

Some knowledge of:

• Supervisory practices.

Experience:

• Interpreting, applying and explaining complex information such as regulations, policies or services.
• Independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting.

Additional Information

ISU minimum for this classification is $19.01/hour. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. To be considered for this opportunity, apply on or before October 9, 2025. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.