VP Of Digital Products And Services - 2025 - 1477 - 2367

Vice President Of It Digital Products And Services

Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Vice President of IT Digital Products and Services co-leads the execution of PacificSource’s IT Operating Model of Run, Enable, and Deliver. With keen focus on the “Deliver” dimension by overseeing the design, development, and lifecycle management of digital applications, and services. This realignment of the IT operating model focuses on guiding the IT organization through a transition from a traditional functional structure to a product delivery approach, shifting from solution building to solution delivery and integration. The VP is a senior leader responsible for delivering technology solutions that directly impact core business operations, member experience, provider engagement, clinical operations, and digital business capabilities. This role leads a cross-functional team of product managers, application developers, and solution delivery teams to deliver intuitive, scalable, secure and value generating digital products. These solutions include core administration, mobile and web applications, CRM products, care and utilization management systems, provider tools, enterprise back-office systems, and omnichannel member engagement platforms. The VP ensures alignment between digital initiatives and enterprise priorities, working closely with clinical, operations, marketing, and member experience stakeholders. The VP of IT Digital Products and Services fosters a product-centric culture that emphasizes user experience, rapid feedback loops, agile delivery, and measurable value. This leader also champions platform reusability, automation, and modernization to ensure long-term scalability and innovation.

Essential Responsibilities:

- Deliver strategic and operational leadership in digital product and service delivery spanning member, provider, clinical, and business domains.

- Lead digital product lifecycle management from concept to launch, ensuring effective prioritization, stakeholder engagement, and adoption.

- Collaborate with business and clinical leaders to define digital roadmaps that improve cost, quality and value.

- Ensure delivery excellence through agile methodologies, DevSecOps practices, and continuous integration/deployment.

- Drive member-centric design, usability, and accessibility into all digital product efforts.

- Partner with Infrastructure, IT platforms, data, and security teams to ensure technology alignment, secure-by-design implementation, and scalability.

- Establish performance metrics for digital solutions, including uptime, engagement, ROI, and user satisfaction.

- Champion innovation, experimentation, and rapid prototyping to test new ideas and respond to evolving market needs.

- Organize customer centric teams focused on optimizing product teams

- Partner with the Chief Information Security Officer to ensure platforms are compliant and secure.

- Align platform investments with the business strategy, collaborating with IT business artners, enterprise architecture, and Enterprise PMO to drive value and avoid redundancy.

- Create a strong talent bench by mentoring directors and senior managers and attracting and retaining technical leaders.

- Lead technology vendor relationships for products and services, negotiate contracts, and ensure performance meets expectations

Supporting Responsibilities:

- Participate in enterprise strategic planning and digital transformation governance.

- Meet department and company performance and attendance expectations.

- Support enterprise project governance and prioritization processes.

- Serve as a mentor and coach to emerging leaders in digital and application delivery roles.

- Collaborate with Marketing and Communications teams to align digital channels with member engagement strategy.

- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

- Lay the foundation for the future IT PMO by piloting project management standards, tools, and practices.

- Provide oversight and coordination for key enterprise initiatives and transformation efforts.

- Incubate and lead cross-functional initiative